OUR STORE POLICIES
We founded So Iki Gallery with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Typically 10-14 business days for international shipments (Europe and USA) and 3 around 3 days in Asia. Each item ships individually directly from the artist themselves, so it will vary depending upon how the artist plans to ship it. Look for these 4 categories:
Ships in a tube
This item will arrive rolled in a tube. This method is especially safe for oversized works, works not framed and provides lower shipping costs as well. Rolled works can be easily stretched (for canvas works, i.e. placed onto wooden stretcher bars) and/or framed by a local framer upon arrival. Upon immediate delivery, we highly recommend you send any works on paper directly to your framer for cautious, professional unrolling of the artwork.
Ships in a cardboard box
This item will ship flat in a sturdy, well-protected cardboard box. We work with our artists every step of the way to ensure artworks are shipped according to our very high standards. Expect your artwork to arrive with plenty of support packaged in to make its journey as safe as possible as it travels from the artist’s studio to your home.
Ships in a crate
This item will ship in a wooden crate. Large artworks are shipped in a very sturdy crate that is built for shipping art all around the world. The crate will contain packaging materials that meet our strict guidelines to keep it firmly in place during its journey, and will be tightly sealed together.
Shipping Upon Request
If shipping is Upon Request please send a message about which artwork you are interested in (artist, title and price) and mention your full address. We will reply soon as possible.
ORDER CANCELLATIONS, RETURNS AND REFUNDS
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to:
Errors in the description or prices for Goods
Errors in Your Order
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
WARRANTY AT SOIKI GALLERY
All sold art works come wih a certificate of authenticity.
Your Data is Secure
Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language so they can shop with confidence, time and time again!